Makro = Poor customer service and no product received.

Makro has the worst online store I have ever come across in my life! I ordered a product in February 2019 and paid for it in full. I received notification that it would be completed and ready for store collection on the 26th of March 2019. The 26 of March comes and goes and my order is still pending. I call their customer service line a few days later and the man I spoke to assured me that he would be on it and let me know via email the feedback. He emailed me on the 1st of April with the following: "My apologize for not getting getting back to you regarding your order. I will however provide you with feed back by today on when the store will have stock and when to collect your order.

Kind Regards

Makro Support"

He did not get back to me and I emailed them again and no response. I then called again and was promised the same thing - they would look into it and provide me with feedback... still nothing so I called back an additional 2 times with the same response. I have now cancelled my order and am waiting on a refund.

How can they allow an item to be listed as available on their website which is not actually in stock and every single person I communicated with could not tell me this or provide a reason. Their follow up was non existent and I would never recommend their services to anyone! Rather stick to other online stores, who not only deliver on time but have excellent customer service whenever I have needed to contact them. I will not be ordering from Makro again and rest assured will be telling all my family, friends and colleagues about this awful ordeal!