Makro poor customer service

I am writing to express my extreme dissatisfaction with the service I have received regarding my recent order placed on November 28. Almost a week has passed, and I have only received HALF of the items I ordered. This is completely unacceptable!

Every day since Sunday, I have been told the same frustrating story: “Your order will arrive today.” And every day, nothing arrives. This continual misinformation is not just annoying; it is infuriating! It’s almost like I’m being toyed with. As if that weren't enough, I've discovered that some of my items have been CANCELLED without my consent. How is that remotely acceptable?

I expect to know what is happening with MY order, and I deserve clear communication about when I can expect my items to arrive. Instead, I’ve been given the runaround and left with more questions than answers. This lack of accountability is appalling and unprofessional.

I urge you to prioritize this issue and provide me with a clear and immediate resolution. I want a full explanation of my order status and when I can expect the remaining items to arrive.

This experience has shattered any trust I had in Makro, and if this situation isn’t rectified promptly, I will not hesitate to escalate my complaint