Makro poor customer service

Order Number MAK*** was ordered on 01 October 2021 with the expected delivery in 2-5 working days. We are now in days 13 and the order has still not arrived. Multiple times I call to enquired I was told that it has been escalated and I will be contacted back in a matter of few minutes but I never get a hear from the consultants again. Makro has the worst customer service. The store is struggling to manage online ordered is a customer best experience. I regret ever buying from Makro online. Worst service ever.