Makro poor customer service

Good day

I had logged a return because my stove no longer works after 2 months and got an email that I would get my refund and haven't received anything. so I called your customer service and was told there was some failure for the refund, so I'm surprised that is if i didn't call I would've not known about any of that and the lady who was helping seemed to not know how to assist me. I'm seriously not happy with your service because now I'm without a stove and no means to buy another 1

I have calling and sending emails but I'm not getting any assistance