SP
SP P
1 reviews | Active since Feb 2020
06 Dec 2022, 11:44
Makro - poor customer service
No response to emails regarding the return of a fridge - which was replaced once after a 7-month process, and replaced with a poor quality fridge. Makor has a 14-day return policy but does not respond to requests to lodge a return.
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Replies (3)SP
SP P's updateReviewer Update
07 Dec 2022, 13:32Only now Makro has rep**** to my issue! I will make my issue public here:
I have been extremely patient with Makro and Defy - the first fridge you delivered had to be replaced after 7 months because of the poor quality!!! I accommodated Makro to first have the fridge repaired multiple times BEFORE insisting on it be replaced! Now, Makro replaced the fridge with one that is so noisy, that I had to AGAIN contact Makro about my fridge being of unacceptable quality!!
I lodged my dissatisfaction 7 days after the noisy fridge was delivered - which is well within the 14-day return period as per your OWN policies! Makro waited more than a month to send the technician to inspect the fridge (a defy technician to inspect a defy item - obviously there is a conflict of interest here because why will defy replace their own product if they can merely state that according to them, nothing is wrong!!! It is for the customer to decide if he is satisfied with the quality of the product!). I am confused as to if this is how Makro generally operates in an attempt to prevent customers from making use of your 14-day return policy. Extremely disappointed as I was patient with Makro, only to be left out in the rain!
So maybe Makro can clarify this here: what is your 14-day return policy? And WHY am I being prevented from making use of it?
I have been extremely patient with Makro and Defy - the first fridge you delivered had to be replaced after 7 months because of the poor quality!!! I accommodated Makro to first have the fridge repaired multiple times BEFORE insisting on it be replaced! Now, Makro replaced the fridge with one that is so noisy, that I had to AGAIN contact Makro about my fridge being of unacceptable quality!!
I lodged my dissatisfaction 7 days after the noisy fridge was delivered - which is well within the 14-day return period as per your OWN policies! Makro waited more than a month to send the technician to inspect the fridge (a defy technician to inspect a defy item - obviously there is a conflict of interest here because why will defy replace their own product if they can merely state that according to them, nothing is wrong!!! It is for the customer to decide if he is satisfied with the quality of the product!). I am confused as to if this is how Makro generally operates in an attempt to prevent customers from making use of your 14-day return policy. Extremely disappointed as I was patient with Makro, only to be left out in the rain!
So maybe Makro can clarify this here: what is your 14-day return policy? And WHY am I being prevented from making use of it?
SP
SP P's update07 Dec 2022, 13:32
Reviewer Update
Only now Makro has rep**** to my issue! I will make my issue public here:
I have been extremely patient with Makro and Defy - the first fridge you delivered had to be replaced after 7 months because of the poor quality!!! I accommodated Makro to first have the fridge repaired multiple times BEFORE insisting on it be replaced! Now, Makro replaced the fridge with one that is so noisy, that I had to AGAIN contact Makro about my fridge being of unacceptable quality!!
I lodged my dissatisfaction 7 days after the noisy fridge was delivered - which is well within the 14-day return period as per your OWN policies! Makro waited more than a month to send the technician to inspect the fridge (a defy technician to inspect a defy item - obviously there is a conflict of interest here because why will defy replace their own product if they can merely state that according to them, nothing is wrong!!! It is for the customer to decide if he is satisfied with the quality of the product!). I am confused as to if this is how Makro generally operates in an attempt to prevent customers from making use of your 14-day return policy. Extremely disappointed as I was patient with Makro, only to be left out in the rain!
So maybe Makro can clarify this here: what is your 14-day return policy? And WHY am I being prevented from making use of it?
I have been extremely patient with Makro and Defy - the first fridge you delivered had to be replaced after 7 months because of the poor quality!!! I accommodated Makro to first have the fridge repaired multiple times BEFORE insisting on it be replaced! Now, Makro replaced the fridge with one that is so noisy, that I had to AGAIN contact Makro about my fridge being of unacceptable quality!!
I lodged my dissatisfaction 7 days after the noisy fridge was delivered - which is well within the 14-day return period as per your OWN policies! Makro waited more than a month to send the technician to inspect the fridge (a defy technician to inspect a defy item - obviously there is a conflict of interest here because why will defy replace their own product if they can merely state that according to them, nothing is wrong!!! It is for the customer to decide if he is satisfied with the quality of the product!). I am confused as to if this is how Makro generally operates in an attempt to prevent customers from making use of your 14-day return policy. Extremely disappointed as I was patient with Makro, only to be left out in the rain!
So maybe Makro can clarify this here: what is your 14-day return policy? And WHY am I being prevented from making use of it?
SP
SP P's updateReviewer Update
12 Dec 2022, 21:28still no response from Makro as to why I am barred from making use of their 14-day return policy
SP
SP P's update12 Dec 2022, 21:28
Reviewer Update
still no response from Makro as to why I am barred from making use of their 14-day return policy
SP
SP P's updateReviewer Update
14 Dec 2022, 15:05Same generic response. I won't let this go until you have taken back your product.
I don't know how to rephrase my question as it is pretty basic and straightforward.
WHY CAN'T I RETURN MY PURCHASE? I indicated I am not satisfied 5 days after delivery - SO PLEASE READ MY QUESTION WITH YOUR EYES OPEN:
What is your 14-day policy ?!
14 DAY - not 6 months. 14 DAY!!!!!!
I don't know how to rephrase my question as it is pretty basic and straightforward.
WHY CAN'T I RETURN MY PURCHASE? I indicated I am not satisfied 5 days after delivery - SO PLEASE READ MY QUESTION WITH YOUR EYES OPEN:
What is your 14-day policy ?!
14 DAY - not 6 months. 14 DAY!!!!!!
SP
SP P's update14 Dec 2022, 15:05
Reviewer Update
Same generic response. I won't let this go until you have taken back your product.
I don't know how to rephrase my question as it is pretty basic and straightforward.
WHY CAN'T I RETURN MY PURCHASE? I indicated I am not satisfied 5 days after delivery - SO PLEASE READ MY QUESTION WITH YOUR EYES OPEN:
What is your 14-day policy ?!
14 DAY - not 6 months. 14 DAY!!!!!!
I don't know how to rephrase my question as it is pretty basic and straightforward.
WHY CAN'T I RETURN MY PURCHASE? I indicated I am not satisfied 5 days after delivery - SO PLEASE READ MY QUESTION WITH YOUR EYES OPEN:
What is your 14-day policy ?!
14 DAY - not 6 months. 14 DAY!!!!!!