Makro - Poor Customer Service

I have bought numerous orders via Makro online but with each and every order there is a problem the worst part about this that there seems no resolution in sight and no feedback My various complaints are as follows : Order #MAK*** - Logged Case number #*** – This has been outstanding for 3 weeks now . Done an online EFT payment money went off my bank account but did not reflect on Makro end . I sent through POP , logged a query with FNB who have confirmed that the money is in Makro's standard bank account . Refund should as per Makro policy (2-10 days)

Order ##MAK*** - Logged Case number #*** – This has been outstanding for 2 weeks now . An Item was not delivered as per scheduled Delivery . Contacted Helpdesk logged a call , they said they would get back to me they had to contact the supplier ( makro resolution time should be 2 days ) . I still havent received the items .

Order #MAK*** – Received an Email yesterday 10/01/2024 from Makro telling me that my order placed on the 26/11/2024 that they cancelled an item due to no stock availability . How can you sell something that you have no stock ? Now i get told i will have to wait for refund between 2 -10 days .

Despite numerous calls to Makro helpdesk and emails via Makro Care still cant get any concrete feedback . The default answer is this is esculated and we have no updates on the system . When i request to speak to a senior person they are not available and they will call me back but no one does .This has been frustrating to say the least and this is pathetic from a customer service perspective .The general response time to queries and feedback is pathetic and not worthy of a large business like Makro . Disappointed Customer