EN
Elita N

1 reviews | Active since Jun 2025

04 Jun 2025, 10:21

Makro poor customer service

I bought a fridge that costs R8000.00 at Makro online on the 24 of May, they mentioned it will be delivered on Monday the 26th of May. I waited the whole day it never came, after waiting for days i decided to contact them, they came up with excuses i kept calling with no explanation from their side until a week later they delivered the wrong fridge. They delivered the fridge Sunday at 5, i told the driver this is not the fridge i ordered he must take it back he refused, i then contacted them and asked them to come and fetch the wrong delivery they made, they said i must wait for 2/4 days which i wasn’t going to agree to because the wrong delivery was taking up space and i wanted the one i ordered. They fetched their Fridge Monday the 2nd of June and still no one communicated with me. I have been calling and emailing no one is giving me a straight answer they do not want to give me the Fridge I paid R8000.00 for. Now i will have to wait for another week for them to respond to 1 email. They do not communicate they are now telling me that the fridge was bought from Market place now why is that my problem? I want my fridge or my money back they do not want to do either. I will never recommend people to buy anything from Makro no matter how beautiful or attempting it is, because now i’m spending money and time trying to beg them to deliver a fridge i bought cash not even on credit.

0
Replies (0)