Makro: poor customer service

Good day

I would just like to express my frustration with your online system. I ordered my package on 11 March 2025, to this day i still have not received my order, which i think is quite pathetic.

I have called customer service multiple times, and each agent has said they have escalated the matter, to which i have never received feedback. I was told the supplier would be in contact with me; which they have not. I was also told that i was receive my order on Friday, 14 March ; which did not happen.

The communication between Makro and their consumer is appalling, i have been so patient with the business regarding this matter, i have stated multiple times that my package is needed to run my business, now that has come to a stand still.

I cant express my frustration and disgust enough, so please can i get proper communication to why package is delayed, and by when it would be delivered, because im truly running low on my patience, at this rate i dont think i would support this business anymore because it is completely frustrating.

I have been called the online customer service since last week and no answer, today i have called multiple times and the agents are dropping lines when i request to speak to a manager, or im on hold for 30 minutes then the line gets dropped. I need my package to do business and without it do not receive an income, and i feel that if Makro can not respect that, then what kind of business are they running?

Today i also received an email stating that they have cancelled my order, without consulting me. This will have me waiting for 7-14 days to receive my funds back and another week for delivery, leaving me weeks without an income. This kind of customer service is disgust on behalf of such a ‘trusting’ business like Makro.