MAKRO POOR AFTER SERVICE SAILES AND PATHETIC SERVICE

Good morning

Refer my previous review posted in September...

Chapter 6 or 7 of this nightmare! After my correspondence on 09 October, we received an SMS from Macro with a reference number, informing us that our printer is ready for collection. I must state that Makro store is not around the corner from where we stay. I drove there on Saturday morning and as I walked out with the printer, I said to myself (and the Security Assistant heard me) : "This is not our printer!" I was on my way to another appointment and left. When I got home, I immediately told my husband that this is not our printer for various reasons. I have checked and compared the JOBCARD with our documentation and it was the same. We could not find the Serial Number on this printer and apart from dirt on the printer, it had sticky glue marks. We have returned our printer in the original box with all cables, installation cd and instructions. This printer was handed to me over the counter and only when I got home, I noticed that the cables etc have not been handed to me. On Saturday afternoon ((10 October), my husband took the printer back and informed them about our findings. After talking and explaining to 2 people, the Manageress came to the desk and told my husband .....( wait for this ...) "They have just given us any printer because of the pressure on them."

What is the intention here? I am asking: 1. "Why did they give us a JOBCARD with all our own detail and our printer detail? 2. Can I view this as *****? 3. We have been quoted R950 to have our printer fixed.... and "any old printer" was returned to us. 4.Where is and/or what happened to our printer ????

I don't have words to express my disappointment.