MAKRO POOR AFTER SERVICE SAILES AND PATHETIC SERVICE

Good day My husband bought a HP Tank printer on 26/04/19 at Makro, Cape Gate. The printer started giving problems occationally, but he could still manage some printing despite many frustrations. Just after Lock Down has started in March, the printer would not feed any paper. My husband (turning 65) has a serious health problem and practiced lockdown quarantine until he felt comfortable leaving the house. On 23/07/20, he took the printer to Makro. I accompanied my husband and I would like to bring under your attention that we saw 7 HP Printers behind the counter that came in for repairs!

Because he is running a Small Business from home, he requires a printer. Despite very bad "Service Experience" (staff not responding, and false promises, not getting through to Customer Services telephonically, e-Mail enquiries ignored), he eventually went back to Makro twice to find out about the progress. In total, more than 3 hours were spent in the store. Some of the staff listened to the problem, told him to wait en then just disappeared. Frustration, frustration! On Friday, (21/08/20), I went to Makro. After waiting more than 2.5 hours, a lady informed me that they have now received a quotation for repairs. We have to pay R950 for repairs. I have tried to explain that my husband was under quarantine due to Corona/Lock down and could not bring the printer earlier, but received an "cold shoulder" and all attempts to speak to a senior manager has failed.

Instead of lodging a complaint on social media, I thought I would rather explain my problem on the Makro Customer Services site as a last option. This was on 23 August 2020, and I have not received any response since.