Makro poor after service

I bought a 75inch QLED Samsung TV from Makro in Montague Gardens Cape Town in December 2020

On the 2 of September 2021 the TV broke

On the 3rd of September I called in to report that the TV is longer working and they told me that they will call Samsung to send out a technician to come fix the TV

They told me I need to wait 2 business days for Samsung to respond of which I did

On the 7th of September I called in to find out what’s happening

No one could resolve my issue and everyone including Samsung gave me the run around

If I don’t call in to find out what’s happening Makro and Samsung doesn’t call or get back to me

A week went by and eventually the Samsung technician came out to have a look and replaced something in the TV which did not sort out the issue

I spent close to R50 000 that day in Makro and this is the service I get in return

I’m disgusted and disappointed in Makro and Samsung after service and I won’t leave it here

Its been 2 weeks now and my R35 000 TV is still not working

I will never ever buy anything by Makro again