Makro - poor after sales service

March I ordered a large order to be delivered to Stellenbosch. One item had to be returned, and a request was logged. Order number is MAK***A1. Numerous weekly calls, as well as posts on Facebook are met with a "copied & pasted" reply that "this matter has been escalated and will be addressed shortly. I still have to hear from them - this has been going on for over 6 weeks now!