Makro Poor After-Sales Service

I ordered a Weber 57cm Original Kettle Braai online over the weekend. I collected it on Tuesday but only opened the sealed box the next day. It was then that I noticed that the 3 legs and two wheels were not included in the box. I immediately sent a mail to ********** to complain about it. Thursday morning I sent another message to the same listed email address, nevertheless to date I still have not received a reply. I called the ********** 0999 number and spoke to a consultant who took down all my details and assured me he would get back to me later the afternoon. I am still waiting for a response from Makro. Please help!