Makro Polokwane staff not knowing what going on

I would like to share a terrible experience with Makro Polokwane..... My husband had an account which he faithfully paid until they have decided to give him over to the credit people as if he doesn't pay, also, he struggled to get contact with anyone regarding his account to resolve the issue because he just wanted to pay up his account and be able t use it again!! Now after the confusion last week, he finally got the statement and paid what he still owed as a settlement and yesterday one of the staff phoned him and said they received the paid amount and his account will be active in 5 days, then today another staff phoned and told him he still owes R1500, but he paid up, this doesn't make sense at all??? I would like urgent contact with him to resolve this as we wanted to still stay Makro's loyal customer as we buy our groceries there as well, but if this isn't resolved, You will never see us again.