DP
Danie P

1 reviews | Active since Oct 2018

25 Mar 2020, 09:21

Makro Polokwane. Rude incentive and *********** staff

We stay in a small town 70km from town. As my father who also stay in the small town was going to Polokwane. My self and my brother asked if he could bye some necessities for our families. He explained at makro that he was shopping for 3 different families as we are at work all day and will not be able to make the trip to shops for a while. Instead of trying to verify or give a pensioner the benefit of the doubt. They reacted disrespectful and with language that should not be used by personnel that works with the public. So all of us in small towns that do not have access to shops with necessitys and ar forced to work to help our customers are not taken into account. I my self work from 7 in the morning to 6 at night Monday to Friday and 7 till 2 on Saturday. When am i supposed to buy the things my family needs for the lock down.

0
Replies (1)
Makro
Makro's reply25 Mar 2020, 11:18
Official
Good day Danie,

Thank you for your review on our Hellopeter platform, we do apologize inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we will contact senior management from our Polokwane branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team