MAKRO POLOKWANE PRINTER

In 2020 October 05 I bought an Epson printer and it was connected from the store by the sales person. On arrival at home same day I started using the printer around 20hr and the printer printed well. By around 22hr the printer started to print out faded scripts and I couldn't carry on printing. The following day when the store opened I watsaped the sales person to inform him. He then advised me how to do troubleshooting and then the printer started working again. Unfortunately after a while the printer started to print out faded words and also print out foreign information on top of the page and then shift my information lower on the page. I contacted the sales person again and he then tried to trouble shooting from his side from the store and the printer started working again. This problem contued for a days until the sales person advice me to bring it back before 14days. At some point before 14days I took it back and he took the printer inside the store and lately he came back and give me the voucher for refund. At that time it was about closing time and I decided to come back tomorrow to buy another printer. While I was about to leave the customer service department the sales person came back and found me and tell me that his manager is refusing with the voucher for refund and I asked him to bring his manager so that I can be able to explain to her what kind of problem I have encountered from the printer. The manager came and as I was telling her what is happening to the printer she wouldn't listen to me as she too was talking as I talk and she was very rude and angry over me. I even heard her saying she will take the printer for services and I have to pay for the repair. I was shocked to be told to service a printer that has stopped functioning as it was supposed to in less than 24hrs at my own expenses. The arguments between me and her continued and she was not prepared to listen to me and when I tried to show her the actual printed pages that had faded words and foreign information she wouldn't even look at them at all and I decided to leave the voucher and the printer in the store then I left. Even today in 2024 since 2020 makro refused to refund my money and they still have the money and the printer. Since then I have bought myself a new printer in 2020 October from game and even today the printer is still working and has never needed any services at all. All I want is my money from makro because that printer has failed me big time and also caused serious delays in my work since I work on plans as well like makro does