Makro Polokwane is the Worst, no empathy, no customer service, and is full of employees who lie to customers

Around Black Friday Weekend of 2025, I bought a Double Oven through Makro's online store, where Makro promised free delivery. I paid R14,999.00 for a Defy oven, which according to Makro's promise would be delivered at my place on the 5th of December 2024. On the 4th of December 2024, I got a message stating how my order was delayed, and how Makro was "working hard to get my order to me as soon as possible". From there on things took a turn for the worse.

Marko Polokwane was the Store designated to pack and dispatch my purchase, but till today I have not received my order, whilst Makro continues to hold my money. I have spent over R300 calling the national help line, who have not intervened to assist in any meaningful way. I am being sent from pillar to post. Makro Polokwane does not answer their phone. I have spent over R1,000 in petrol driving to the store and looking for help. I have spoken to over 5 different people who all have given me 5 different stories.

Every time I speak to anyone at Makro, I am told blatant lies about the status of my order. An example was when I went to Makro and spoke to Vinolia, who told me the order was dispatched and was with the courier company. The day after I called to get the tracking details (waybill) only to be told that my product was still await a courier to come and collect.

On the 8th of January, after calling over 20 times and driving to the store multiple times, the status of my order changed from packed to dispatched. When I called to get the tracking details of my order, I was given a way bill number that does not exist. After calling the alledged courier, that stated that they had not received my order from Makro.

I have always thought that Makro is a reputable store and never expected to be **** to by their employees and to be treated like trash by Makro National. Makro is certainly the last place I would consider to buy anything I need, and would advise anyone planning to order online from Makro to not do so, to prevent the risk of going through what I have been through. I plan to ask for a refund as Makro have shown no commitment to deliver my order.