MAKRO POLOKWANE - BROKEN WASHING MACHINE

I even rep**** to their email they sent me. I sent documentation and requested them to phone me *** or ***
NO REPLY!!!!
I WANT THIS SORTED OUT OR A NEW MACHINE. THEY SAID 3 DAYS, IT IS NOW 1 WEEK.
Totally Unacceptable

I HAVE SENT THE FOLLOWING E-MAIL TO MAKRO AND SAMSUNG SERVICE:

***, ***

GOOD DAY,
SOMEONE PHONED ME TODAY AND TOLD ME THAT THEY WILL LET ME KNOW WHEN THEY ARE IN THIS REGION.
WELL IT IS UNACCEPTABLE, IT IS THE FESTIVE SEASON, I AM A SINGLE MOTHER AND NEED MY WASHING MACHINE AS I HAVE A WARRANTY.
WHAT IS THE USE OF A WARRANTY IF I MUST WAIT UNTIL 2022, OTHERWISE MAKRO MUST GIVE ME A NEW WASHING MACHINE.
I DO NOT WANT TO BE RUDE, BUT I NEED ASSISTANCE HEREIN A.S.A.P.
IF I KNEW THIS IS GOING TO BE A PROBLEM WHEN BUYING A SAMSUNG, I WOULD OF NEVER BOUGHT THE MACHINE.
MAKE A PLAN, AS I AM WAITING ALREADY A WEEK FOR ANY ASSISTANCE, I THINK IT IS BAD FOR YOUR BUSINESS.
LOVE TO HEAR FROM YOU.
THANKS MRS MARIA J KIDSON
*** or ***

---------- Forwarded message ---------
From: Polokwane Sales <***>
Date: Tue, Dec 14, 2021 at 9:10 AM
Subject: FW: EW 22/013540
To: *** <***>
Cc: Eddy Mdanisi <***>


From: Ignatius Moeletsi <***>
Sent: Sunday, December 12, 2021 4:30 PM
To: ***; ***; ***
Cc: Eddy Mdanisi <***>; Polokwane Sales <***>; Juanita Peters <***>
Subject: EW 22/013540 Good day Please log a service call for the below customer; Unit us with the customer Thanks Ignatius MoeletsiFinancial Services Claims Officer Massmart Holdings, 16 Peltier Drive, Sunninghill Ext. 6, Sandton 2157 Private Bag x4, Sunninghill 2157, South AfricaT ***E *** Click here to read the Massmart email disclaimer Authorized Financial Service Provider FSP – License No: 49726 From: Polokwane Sales <***>
Sent: Saturday, December 11, 2021 9:02 AM
To: Ignatius Moeletsi <***>; Juanita Peters <***>
Cc: Eddy Mdanisi <***>
Subject: FW: Service call Good day Please kindly find the attached documents and assist. RegardsKaren