Makro Polokwane - Bad Service from Employees

Just a few questions to Makro Polokwane Branch. 1. Do you pay your workers to play on their cellphones? 2. Do you pay your workers to stand around and chat to each other instead of assisting customers with advice or products? 3. Do your workers know their products? 4. Do your cashiers get paid to stand around and chat to each others when customers are waiting in line?