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MM
Mauritz M

1 reviews | Active since May 2020

29 May 2020, 12:01

Makro polokwane

After ordering 3 item's online only 2 got delivered, now I'm struggling for 4 days to speak to the right person who can help. Everyone you speak to at makro polokwane and makro call center can't or aren't willing to help. They don't phone back with answers like they say they will. I've even tried to sort out the issue with the courier company makro used with no luck.

0
Replies (3)
Makro
Makro's reply29 May 2020, 15:59
Official
Good day Mauritz,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

MM
Mauritz M's update02 Jun 2020, 15:15
Reviewer Update
Still no feedback from Makro, this type of client service is pathetic to say the least.
MM
Mauritz M's update08 Jun 2020, 11:05
Reviewer Update
Issue finally resolved, thanks.