MAKRO PMB THINKS THEY ARE EXEMPT FROM THE CPA

WE PURCHASED A RYOBI DRILL ON THE 13/07/15. WE TRIED THE DRILL TO DRILL OUR METAL AND IT STARTED SMOKING. WE SENT OUR DRIVER BACK TO MAKRO THE NEXT MORNING (14/07/15) TO RETURN THIS DRILL WHICH WE FEEL WAS INFERIOR AND TO BUY A BOSCH DRILL AS WE BELIEVE IT IS A FAR SUPERIOR PRODUCT. WE WERE TOLD WE CANNOT RETURN THE DRILL AND WE NEED TO TAKE IT TO NATAL POWER PRODUCTS FOR ASSESSMENT. WE DID THIS AND THE DRILL WAS TESTED AND WE WERE TOLD THAT THERE IS NOTHING WRONG WITH IT. WE TOOK THE DRILL BACK TO OUR WORKSHOP. TODAY THE 17/07/15 THE DRILL HAS BURNT OUT AS IT CANNOT WORK FOR US AS WE FIRST SUSPECTED WHEN IT STARTED SMOKING. NOW WE ARE TOLD IT WILL BE SENT FOR REPAIRS. WHEN IT RETURNS IT STILL WONT WORK FOR US BECAUSE IT IS AN INFERIOR PRODUCT NOT CAPABLE OF DOING THE JOB WE WANT. I BELIEVE MAKRO SHOULD HAVE TAKEN THE DRILL BACK THE NEXT DAY AND REFUNDED US SO THAT WE COULD PUCHASE THE DRILL THAT WOULD WORK FOR OUR APPLICATION. I FIND IT UACCEPTABLE THAT WE AS THE CUSTOMER HAVE NO RECOURSE BECAUSE MAKRO THINKS THEY ARE EXEMPT FROM THE CPA BY NOT ALLOWING US TO RETURN IT THE NEXT DAY WHEN WE FELT IT WASN'T GOING TO WORK FOR US!!!