GN
Garth N
1 reviews | Active since Oct 2020
19 Oct 2020, 13:22
Makro pmb
18 months ago I bought a Bennet read vacuum from Makro pmb. 3 weeks ago I relocated to kestell in the free state. The machine now has become faulty and when I called Makro I was told that the closest branch is in bloem. So it's not sensible to drive 700km round trip to drop it off as it still has balance of warranty. I suggested courier at Makro cost and was told no chance. So let's see if Makro still has customer service or have they also joined the don't give a **** attitude that the rest have?
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Replies (2)
Makro's replyOfficial
19 Oct 2020, 14:41Good day Garth,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply19 Oct 2020, 14:41
Official
Good day Garth,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
GN
Garth N's updateReviewer Update
25 Nov 2020, 08:27Right so at least I got a result. Shortly after this original post I was contacted by Johan, manager at Makro Bloem. Very decent person and extremely helpful. He arranged that my machine could be dropped off at Game Bethlehem for repairs. Apparently it is now ready for collection. So a big thank you to Johan for his outstanding service. I just wish that the call center agents were trained better. All call center agents seem to not give a **** about the client, long as they get paid at the end of the month they are happy. At the end of the day the whole thing could have been avoided as the entire process went exactly as I suggested in the first place. It took a post on hello Peter to get Makro to react. One common problem with this country is that Co's are reactive not proactive. At the end of the day I can say that the issue was resolved thanks to Johan. I still won't buy from Makro again.
GN
Garth N's update25 Nov 2020, 08:27
Reviewer Update
Right so at least I got a result. Shortly after this original post I was contacted by Johan, manager at Makro Bloem. Very decent person and extremely helpful. He arranged that my machine could be dropped off at Game Bethlehem for repairs. Apparently it is now ready for collection. So a big thank you to Johan for his outstanding service. I just wish that the call center agents were trained better. All call center agents seem to not give a **** about the client, long as they get paid at the end of the month they are happy. At the end of the day the whole thing could have been avoided as the entire process went exactly as I suggested in the first place. It took a post on hello Peter to get Makro to react. One common problem with this country is that Co's are reactive not proactive. At the end of the day I can say that the issue was resolved thanks to Johan. I still won't buy from Makro again.