Makro please do the right thing. Dissatisfied customer.

I would like to lay a complaint on the service that I’m getting from both Makro and the courier(Timefreight) on an order placed during the Black Friday special weekend and since then I’ve just been getting an ill service from both companies. I initially received numerous calls from both companies regarding the delivery of the items and requested numerous times that the items be delivered on the 2nd of Jan as I was away on holidays in Dec and didn’t have an address at the time which they kept claiming to be taking note of but still kept on calling regardless. Earlier last week they called to confirm delivery for the 2nd if Jan 2020. However, to my surprise on the 2nd I called both companies countless times to again confirm the delivery and they were no longer clear if the delivery will take place and was promised feedback to no avail. On the 3rd, I received a call from an unprofessional delivery agent who tells me they need to deliver some of the items from the order and I asked what’s happening to the rest of the order as I really need the washing machine and he couldn’t explain and was just pathetic on the phone. I do not understand why I’m not getting all the items as ordered and both companies can’t explain why!!! I again called both companies and no one can explain the reason for this! I’m really disappointed and dissatisfied with your service and the lack of competence and professionalism from your people. Please let me know on when my complete order will be delivered not these bits and pieces that I’m not even getting a reason for.