Makro please close your doors you useless

This will be the third time I send this complaint. I'm going to open a case of theft today at the police against this useless company. Since the way you treated me the previous time was not enough for you, you have done it once again. On 20 April I bought a cartridge for my printer online. 11 Days later I got an SMS saying my order has been canceled. Not a phone call explaining what goes on just an SMS. I send an email complaining about this and I got an email from Eschel Steel saying that they did not know there was no stock and by the time I bought it, it was gone. Not sorry or can I make another plan nothing. Shen then told me to apply for a request to get my money back. On the 5 May, I got a reply that my money was paid in. 10 days later I emailed Ms Steele again requesting where is my money and she told me she will follow up. On the 25 May, I emailed her again, no reply. This is now 7 June and in my eyes, this is *****ing keeping money for a service you did not provide. I think Ms Steele does her job extremely bad and I can't imagine why Makro would put such an *********** person in that position. On the 9 June Nokuthula Seemane took over and it is now the 23 June and still no refund.