MAKRO PLAYED ME DIRTY

On the 21st of November 2024, I ordered a 100 liter capacity Bon Voyage pot, among other things, from Makro online. I needed the pot for a catering event that was going to be on the 3rd of Dec 2024., The estimated delivery date was 29 November 2024. The 29th came but there was no delivery made. I gave them the benefit of a doubt that maybe they were still swamped with Black Friday orders, therefore I waited. On the 2nd of December 2024 I called them and explained my predicament that I needed the pot for the next day. I was told stories about the supplier. I asked them to cancel my order then so that I can get my refund and go buy the pot somewhere else. I was told about a 7 to 14 days refund policy, and I said I would wait they should cancel. Today marks exactly 15 days after my call, BUT 1. THE STATUS OF MY ORDER STILL SAYS ''DELIVERY BY FRIDAY NOV 29'', 2. I STILL HAVEN'T RECEIVED MY REFUND, 3. NOBODY IS GIVING ME ANY UPDATES AS TO WHEN I WILL GET MY MONEY BACK.

I just called them now for an update and I was kept on the line listening to music for 12 minutes and I could not reach a consultant. I would like to let MAKRO know that this is unprofessional and unacceptable. Their issues with their suppliers should never be their customers' problem. I still want my refund ASAP.