Makro platitudes worth absolutely nothing

One week after a solemn promise from Makro on Hellopeter, i have net had as much as a acknowledgement that they owe me a refund or the goods fora order placed on the 28th of Feb. This must certainly amount to what is commonly referred to as thievery?? there is also no recourse online or telephonically as they follow the most commonly accepted norm in the country, that of ignoring, forgetting and postponing in the hope that all will vanish