MAKRO PIETERMARITZBURG THE WORST RISKY BUYING THERE

November 2020 I made the choice of going to makro pietermaritzburg to purchase a bicycle for my son for a Christmas gift, I was warned from the beginning by numerous family members and friends about a risky purchase at makro. I assembled the bicycle on the 24th of December 2020,January 2021 I had issues with the bicycle I tried many times tightening the bolts which kept coming loose the seat had fallen of the brake leaver on the handle bar was just moving around after tightening it numerous times. January 26th 2021 I had decided to take the bike back to makro pmb I was assisted by a manger on duty by the name of Zama who explained to me that the bicycle technician who deals with the assessments will be in the store on Friday 29th January. I was called on Friday the 29th and informed that the bike is ready for collection and apparently was not assembled correctly. I went to collect the bike on Saturday 30th were I waited at least 25min for the staff member to locate the bike. When I received the bicycle I was still not happy with what I have seen the bicycles main frame that connects to the front wheel was still loose as before and would not be suitable to ride around incase it had to fall apart which will be dangerous as my son is only 2years 5months.i was told by the staff member who gave me the bike to speak to the technician at the bicycle department, so I did and spoke to the so called bicycle technician(Sizwe Shabalala) who seemed not interested in helping me with my issues and had a lot of attitude.SO HERES THE SHOCKING PART OF THIS THE TECHNICIAN HIMSELF TOLD ME I SHOULD HAVE NOT BOUGHT A CHEAP PRODUCT AND I SHOULD HAVE PURCHSED THE PRICEY PRODUCT WOW. I then was extremely frustrated as this is my hard earned money, I immediately asked for Zama but she was off and I was then approached by another manager(Roshan Harripersadh) who did not seem like he needed to be at work he was of no help at all the only thing he kept telling me was I cant refund you as its been used I kept telling him I dont want a refund, I even suggested let me pay the extra money to get my son the "pricey bike" unfortunately it fell on deaf ears. I can not express how frustrated and disappointed as to how makro pmb treats there customers or maybe im treated like this cause I purchased the "cheap product". were does makro even find staff like this to work for them no customer care none. Makro has lowered the standards I will be spreading my experiences with as many people around pietermaritzburg about risky buying at makro pmb.