Makro - Pietermaritzburg no return policy.

We bought a Defy dishwasher on the 31st of July 2019 from Makro - Pietermaritzburg and paid for it to be delivered to our house. The dishwasher was invoiced only on the 08/08/2019 and delivered on 10/08/2019. From day one we have had problems with this machine. First it did not want to work at all and after phoning Makro we were told that we will be refunded in full and the machine collected from our home. We upgraded to a AEG machine and paid R1000.00 extra for the upgrade to Makro. Then suddenly Makro changed their tune, we were told that Defy would have to inspect the machine and see what the problem was. Defy arrived at our house 13/08/2019 and inspected the machine. After finding the fault they managed to get the machine to work. Then we received a call from Makro saying that they cant take the machine back since Defy told them that the machine is working. On 15/08/2019 I personally took the machine back to Makro and told them that we are not happy with the dishwasher as it does not clean correctly and that it is a inferior product with the door of the machine and panels not installed correctly. The machine has no delay timer, does not switch off after use and has no display panel to see what setting it is on. Overall it is really a bad dishwasher. After numerous calls and visits to Makro Pietermaritzburg and being told they have forwarded our query to "legal services" we still dont have any dishwasher and Makro has our R4000.00. Speaking to the staff at the store is very intimidating and we feel like they are bullying us. I tried escalating this matter to their Head Office but no one is answering the phone at ***. I will now take to social media to inform family and friends of Makro - Pietermaritzburg's "Non return Policy"