Makro pick up lockers useless

The Makro delivery locker. I have made an online purchase from the Makro online website and opted to use the pickup locker system. I did this after my son said he had made a similar purchase and that the online website was easy to use. This is correct and the purchase was made. This was done on the 27th of march and my credit card showed that the purchase had gone through. Delivery has been shown to be the 5th of April. Up till today the online website still shows awaiting payment. I have sent two emails to online support with no response. I have phoned the online number and the lady told me that the transaction was been rectified. A Makro representative did phone me on Friday the 5th to say they were attending to the issue and that i would be contacted with regards the order. The same has happened to my son who made a purchase before me. Best advise don’t bother with the locker system as it does not work and it seems there is little to no rush or interest from Makro to honor the orders made. Easier and a lot more convenient to just go to any other shop and buy what you want.