MAKRO P.E. - Terrible online service

I have been struggling with Makro Port Elizabeth for over a month now to get my money back for items that was delivered short. I ordered a bunch of stuff,some was cancelled and i got my money back for those cancelled items but when they delivered my order they delivered 2 items less than i ordered and the driver signed that it was short. I reached out to makro regarding my refund on the items that was delivered short. They said "We have escalated your query to the store, they will assist you further regarding your refund". Its now a week later and I still have not heard anything from the store. I will never order from MAKRO PE online ever again!!!!