Makro PE bad quality products

I direct messaged Makro with the following complaint - One month after purchasing pillows from Makro Port Elizabeth the pillows have BROKEN and then there is the disgusting mess inside the pillow 🤢

Photos attached, i get a automated response, way to sell good quality products Massmart.

See the reply on Facebook, photos were attached - Good afternoon, Cerrin Lawrence-Roelofse, we appreciate your contacting us. However, we're unable to view the image you provided. Could you clarify if the item was covered by warranty? Additionally, did you visit the store in question? Please be aware that for returns beyond the warranty period, a 14-day policy usually applies. We eagerly await your response. Best regards, GW