FK
Francina K

1 reviews | Active since Oct 2020

17 Oct 2020, 21:15

Makro PE

<div>I am so disappointed in Makro PE. At the end of May I bought a toploader and a microwave oven. Ive waited and waited for my orders to be delivered but nothing Ive started to call and send emails. In July they tell me that they don't deliver in our area so they refund me,but only for the toploader! Today is 17 October already and I am still waiting for the refund of the microwave oven. They kept telling me that I have received the refund and I kept on telling them that it is not the case. Whom can I contact regarding my refund I am even prepared to send them my bank statement so they can see for themselves. Worst online shopping experience ever!&nbsp;</div>

0
Replies (2)
FK
Francina K's update17 Oct 2020, 21:26
Reviewer Update
17 October 2020 and not 16 October 2020
Makro
Makro's reply18 Oct 2020, 10:27
Official
Good day  Francina,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,