TN
Thobeka N
1 reviews | Active since Jun 2015
05 Mar 2024, 09:26
MAKRO Payment ****!!
I bought groceries on the 28th of February and made a payment. When I checked on their website it said It's still awaiting payment. How when I've made it already. I sent through the proof of payment that very day and I'm still waiting for feedback from Makro. When I call the contact number they keep saying it's been escalated. I don't believe it has as there's no feedback. I bought food that I need to use so waiting for another week is absolutely ridiculous. Never buying from Makro again.
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Makro's replyOfficial
06 Mar 2024, 08:30Good day Thobeka, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply06 Mar 2024, 08:30
Official
Good day Thobeka, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,