Item: Makro
Rating: 1
Author: Letshego

Makro's replyOfficial

29 Jul 2025, 14:57

Hi Letshego,

Thank you for getting in touch with us.

We apologize that your payment was not updated on our system.

Kindly provide us with your order number so that we can follow up for you.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply29 Jul 2025, 14:57

Official

Hi Letshego,

Thank you for getting in touch with us.

We apologize that your payment was not updated on our system.

Kindly provide us with your order number so that we can follow up for you.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

L

Letshego's updateReviewer Update

29 Jul 2025, 15:08

Good day.

My payflex order number is ***

My transaction value was R1295 for a Huawei Fit Watch.
Transaction date: 28 July 2025
Time: 20:08

That is the only order number I have. Please do not tell me to contact payflex, the issue is on your side. I was buying from Makro online.

L

Letshego's update29 Jul 2025, 15:08

Reviewer Update

Good day.

My payflex order number is ***

My transaction value was R1295 for a Huawei Fit Watch.
Transaction date: 28 July 2025
Time: 20:08

That is the only order number I have. Please do not tell me to contact payflex, the issue is on your side. I was buying from Makro online.

L

Letshego's updateReviewer Update

29 Jul 2025, 15:21

Hello.

I logged onto my Makro profile and the order number is OD***

L

Letshego's update29 Jul 2025, 15:21

Reviewer Update

Hello.

I logged onto my Makro profile and the order number is OD***

Makro's replyOfficial

29 Jul 2025, 15:47

Hi Letshego,

Thank you for keeping in touch with us.

Kindly provide us with your Makro order number so that we can assist you further.

The order number status might reflect as awaiting payment.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply29 Jul 2025, 15:47

Official

Hi Letshego,

Thank you for keeping in touch with us.

Kindly provide us with your Makro order number so that we can assist you further.

The order number status might reflect as awaiting payment.

Regards,
Makro Social Media Team.

Best regards,

L

Letshego's updateReviewer Update

29 Jul 2025, 15:49

Hello.

The order number is OD***

L

Letshego's update29 Jul 2025, 15:49

Reviewer Update

Hello.

The order number is OD***

Makro's replyOfficial

30 Jul 2025, 14:36

Hi Letshego,

Thank you for keeping in touch with us.

We have send you a email requesting for a proof of payment from PayFlex.

Please reply to the email that we have sent to you.

We apologize for inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply30 Jul 2025, 14:36

Official

Hi Letshego,

Thank you for keeping in touch with us.

We have send you a email requesting for a proof of payment from PayFlex.

Please reply to the email that we have sent to you.

We apologize for inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

L

Letshego's updateReviewer Update

31 Jul 2025, 09:48

I have attached my bank statement on the email that I sent you. None of the payflex customers are able to get in contact with payflex. I emailed them 3 days ago and I have still not heard from them. I believe the issue with the orders not going through the the payments going through on payflex's side stems from Capitec. My transaction with payflex was only authorized by Capitec on the 31st of July which is today even though I made the payment on the 28th of July. I believe Makro has a payment system with payflex, so please check my transaction on yur system. I as the customer should not have to run around sorting this mess out. Payflex is Makro's approved vendor. Please sort it out on your side

L

Letshego's update31 Jul 2025, 09:48

Reviewer Update

I have attached my bank statement on the email that I sent you. None of the payflex customers are able to get in contact with payflex. I emailed them 3 days ago and I have still not heard from them. I believe the issue with the orders not going through the the payments going through on payflex's side stems from Capitec. My transaction with payflex was only authorized by Capitec on the 31st of July which is today even though I made the payment on the 28th of July. I believe Makro has a payment system with payflex, so please check my transaction on yur system. I as the customer should not have to run around sorting this mess out. Payflex is Makro's approved vendor. Please sort it out on your side

Makro's replyOfficial

01 Aug 2025, 15:41

Hi Letshego,

Thank you for reaching out to us.

We have requested for feedback from the finance team.

As soon as feedback is received, we will revert back to you.

We apologize for inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply01 Aug 2025, 15:41

Official

Hi Letshego,

Thank you for reaching out to us.

We have requested for feedback from the finance team.

As soon as feedback is received, we will revert back to you.

We apologize for inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

L

Letshego's updateReviewer Update

01 Aug 2025, 16:17

Thank you. I appreciate your assistance

L

Letshego's update01 Aug 2025, 16:17

Reviewer Update

Thank you. I appreciate your assistance

Makro's replyOfficial

04 Aug 2025, 12:25

Hi Letshego ,

Please be assured that we are committed to providing you with an update at the earliest opportunity once we have substantive information to share. Currently, our efforts are focused on diligently urging the team to expedite their assistance.

Kind regards,

Best regards,

Makro's reply04 Aug 2025, 12:25

Official

Hi Letshego ,

Please be assured that we are committed to providing you with an update at the earliest opportunity once we have substantive information to share. Currently, our efforts are focused on diligently urging the team to expedite their assistance.

Kind regards,

Best regards,

L

Letshego's updateReviewer Update

04 Aug 2025, 12:27

Much appreciated. Will be waiting for your response

L

Letshego's update04 Aug 2025, 12:27

Reviewer Update

Much appreciated. Will be waiting for your response

Makro's replyOfficial

05 Aug 2025, 12:08

We did follow up today.

No response has been provided.

We will keep you posted.

Best regards,

Makro's reply05 Aug 2025, 12:08

Official

We did follow up today.

No response has been provided.

We will keep you posted.

Best regards,

Makro's replyOfficial

05 Aug 2025, 13:12

Thank you.

Best regards,

Makro's reply05 Aug 2025, 13:12

Official

Thank you.

Best regards,

L

Letshego's updateReviewer Update

05 Aug 2025, 13:13

Thanks for the update. Will be waiting for your response

L

Letshego's update05 Aug 2025, 13:13

Reviewer Update

Thanks for the update. Will be waiting for your response

L

Letshego's updateReviewer Update

07 Aug 2025, 18:51

Hello.

Can I please get an update on my query

L

Letshego's update07 Aug 2025, 18:51

Reviewer Update

Hello.

Can I please get an update on my query

Makro's replyOfficial

08 Aug 2025, 11:42

Hi Letshego,

We apologies for the delay caused.

Please note refund was processed successfully on the Payflex portal.

Best regards,

Makro's reply08 Aug 2025, 11:42

Official

Hi Letshego,

We apologies for the delay caused.

Please note refund was processed successfully on the Payflex portal.

Best regards,

L

Letshego's updateReviewer Update

08 Aug 2025, 11:44

Hello.

I received the email late last night. Thank you so much for resolving my query. You kept me updated through the process. I'm so grateful.

L

Letshego's update08 Aug 2025, 11:44

Reviewer Update

Hello.

I received the email late last night. Thank you so much for resolving my query. You kept me updated through the process. I'm so grateful.

Makro's replyOfficial

08 Aug 2025, 13:32

Thank you we appreciate your patience and understanding in this matter.

Best regards,

Makro's reply08 Aug 2025, 13:32

Official

Thank you we appreciate your patience and understanding in this matter.

Best regards,

Makro Payflex Partnership