MAKRO .... "PAY BACK THE MONEY"

I purchased goods online on 22.11.2018 and have not received my order as yet. The call centre staff are clueless and just tells me that my goods are with the courier company and they don't know when it will be delivered. They gave me the name of the courier company, DSV. I then phoned DSV and was told that my goods are not with them. I have called Makro Ottery several times and spoken to Shamiela, Candice and Galiema. They have ALL told me that my goods are with the courier company and that they are sending emails to them and promised to call me back. NOBODY has called me back. It has now been 18 days. MAKRO .... "PAY BACK THE MONEY"...