Makro - Pathetic Service does not even describe this

Placed an order online on the 8th October and made payment. They advised the order will be delivered between 2 - 5 days. Since 15th October, I am trying to find out where is my order, via their call centre and and their customer care e-mail address. Everytime, their only response is, we will get back to you tomorrow (via mail we will respond within 2 - 5 days), yet, no one calls back. No-one can give me any progress state on my order. The only response I get of calling me tomorrow, never realise as well. This is absolutely pathetic, and obviously, they refuse to put me through to a manager. How can you deliver a service like this in the day and age where online shopping is done by so many people. It's been 13 days, and no-response!!!!