Makro - pathetic service and zero feedback

Item: Makro
Rating: 1
Author: Gareth J

During the week of Black Friday I received an email outlining a Makro invoice PDF with my name on it - but at a store I have never visited.

I have tried calling, emailing and no one has been able to explain, let alone contact me back for any kind of feedback.

I had a response on HelloPeter saying someone would contact me within 48 hours... that was more then a week ago... absolutely pathetic customer service!

Helpful (0)

Replies (1)

Makro's replyOfficial

11 Dec 2019, 11:42

Good day Gareth,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Woodmead branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply11 Dec 2019, 11:42

Official