Makro, pathetic service after so much support to the business

After relatively good service from makro I am sad to have to say they are now really taking the Mickey.

Roughly 20 phone calls and around 25 emails later I am now being completely ignored for an incomplete order from the 5th of April 2020. Today is the 10th of JUNE !

Customer service is shocking if non existent at this point in time. This was their last response, look at the date and still unresolved and no further replies: Nthabeleng Tikoe (Makro) May 15, 2020, 8:18:37 AM GMT+2

Good day

Thank you for the email and once again my apologies for the inconveniences caused.

As per our system most of the order was allocated to Makro Vaal and their order reflects as dispatched. while the Struben Valley order reflects as not dispatched yet.

We will follow up with both stores so that they can advise on the whereabouts of the order and also when delivery will be done. Kind regards

Online support team. #MAK*** online order.

Come on guys! You have lost my business. Refund me or fulfil the order or keep hiding