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JF
Jenny F

1 reviews | Active since Sept 2011

30 May 2022, 23:44

Makro pathetic service

Makro is the most useless place when it comes to customer service. My son bought me an Avenia heat sealing machine for R1000. Within 2 weeks of usage, it would not heat up. I took it back to Makro, who would not replace it, but sent it in for repairs. This took another 2/3 weeks. I noticed that the spare element was not in the box when I got it back. The machine is now heating up, but after 15 days, it does not seal or cut, but burns through the Teflon is you set it on high and makes a terrible noise. The machine is useless again. I am not prepared to drive to Makro, hand in the machine and wait 3 weeks again. This is a 300mm machine, while on line one can get a 400mm with a guarantee, for half the price. Makro your products are below par and I will think twice before shopping there again.

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Replies (2)
JF
Jenny F's update02 Jun 2022, 18:53
Reviewer Update
Well yes I did get a reply from Makro and the reply was as useless as their service. Basically anything bought at Makro which is faulty, must go back to Makro! They don’t replace it, they try and fix it, which can take weeks. So if you buy any small appliances from them, be careful, you could be without that appliance for a while, and if you do send your appliance in, take out any spare parts that might have come with it. In my case the spare element and Teflon were removed and I never got them back with the “repaired machine, which by the way is broken again. Well done Makro, you’re doing a great job 🤬
JF
Jenny F's update09 Jun 2022, 17:59
Reviewer Update
So I got a second reply from Makro per email, just a pathetic as the first reply. When I rep**** to the email, I got an automated response saying they were extremely busy and would reply asap. This is not good enough! I want my machine replaced, I am not prepared to wait another 3 weeks for an obviously faulty machine. If Makro is not prepared to do that, they can refund the money and I will go to a more reliant place and purchase another one. I would like an open response on this platform please!