RC
Remona C
1 reviews | Active since Dec 2018
09 Jan 2020, 11:35
Makro pathetic service.
Bought a fridge from Makro online. A broken fridge was delivered. An exchange done over a week later and 2months later the unit once again does not work. After numerous calls and emails the issue has still not been resolved. No feedback received either. The loss incurred due to all the Christmas and New year groceries has not been calculated but all thrown away as a result. Makro customer care line take 20 Min to answer their calls and I was told yesterday to hold for the manager and after another 26'5min the call was cut. Every time I finally get through they say sorry and are sending a technician to assess. Nobody arrived to date. Been trying to get this resolved as my personal losses are adding up and Makro seems unperturbed by the fact they have not honoured they deal . Pathetic service. Customer care do not care for customers and should be called customers don't matter.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
14 Jan 2020, 08:11Good day Remona,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply14 Jan 2020, 08:11
Official
Good day Remona,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
RC
Remona C's updateReviewer Update
14 Jan 2020, 11:08Good day
Please be advised that I had to contact your supplier myself for assistance as your *********** staff could not log a call.
I eventually received a response from your NO customer care team yesterday to say a call would be logged only yesterday after numerous calls and emails the past weeks. To date I sit with your ornament in my home awaiting Makro to pick it up and give me a credit so I can buy a working unit which I so desperately required.
Your service to date is still pathetic as I bare the brunt of people not doing their job.
Please be advised that all I keep getting from your team is an apology with no action taken. Therefore your team are actually not sorry but use the word as a formality.
No thanks . Bad service.
Please be advised that I had to contact your supplier myself for assistance as your *********** staff could not log a call.
I eventually received a response from your NO customer care team yesterday to say a call would be logged only yesterday after numerous calls and emails the past weeks. To date I sit with your ornament in my home awaiting Makro to pick it up and give me a credit so I can buy a working unit which I so desperately required.
Your service to date is still pathetic as I bare the brunt of people not doing their job.
Please be advised that all I keep getting from your team is an apology with no action taken. Therefore your team are actually not sorry but use the word as a formality.
No thanks . Bad service.
RC
Remona C's update14 Jan 2020, 11:08
Reviewer Update
Good day
Please be advised that I had to contact your supplier myself for assistance as your *********** staff could not log a call.
I eventually received a response from your NO customer care team yesterday to say a call would be logged only yesterday after numerous calls and emails the past weeks. To date I sit with your ornament in my home awaiting Makro to pick it up and give me a credit so I can buy a working unit which I so desperately required.
Your service to date is still pathetic as I bare the brunt of people not doing their job.
Please be advised that all I keep getting from your team is an apology with no action taken. Therefore your team are actually not sorry but use the word as a formality.
No thanks . Bad service.
Please be advised that I had to contact your supplier myself for assistance as your *********** staff could not log a call.
I eventually received a response from your NO customer care team yesterday to say a call would be logged only yesterday after numerous calls and emails the past weeks. To date I sit with your ornament in my home awaiting Makro to pick it up and give me a credit so I can buy a working unit which I so desperately required.
Your service to date is still pathetic as I bare the brunt of people not doing their job.
Please be advised that all I keep getting from your team is an apology with no action taken. Therefore your team are actually not sorry but use the word as a formality.
No thanks . Bad service.
RC
Remona C's updateReviewer Update
16 Jan 2020, 19:10Clearly Makro have a total disregard for their customers and don't bother as their promise to resolve the matter has not followed through and their response above to issue feedback between 24_48hrs has not happened.
The customer service department still do not respond to emails sent which is a clear indication that this matter needs to be taken further.
This is not a once off bad service issue as I am aware of other issues with other customers dealing with their customer service department which was not pleasant either.
Disgusting service.
The customer service department still do not respond to emails sent which is a clear indication that this matter needs to be taken further.
This is not a once off bad service issue as I am aware of other issues with other customers dealing with their customer service department which was not pleasant either.
Disgusting service.
RC
Remona C's update16 Jan 2020, 19:10
Reviewer Update
Clearly Makro have a total disregard for their customers and don't bother as their promise to resolve the matter has not followed through and their response above to issue feedback between 24_48hrs has not happened.
The customer service department still do not respond to emails sent which is a clear indication that this matter needs to be taken further.
This is not a once off bad service issue as I am aware of other issues with other customers dealing with their customer service department which was not pleasant either.
Disgusting service.
The customer service department still do not respond to emails sent which is a clear indication that this matter needs to be taken further.
This is not a once off bad service issue as I am aware of other issues with other customers dealing with their customer service department which was not pleasant either.
Disgusting service.
RC
Remona C's updateReviewer Update
29 Jan 2020, 21:02Makro have still not sorted this issue.
This is a clear indication of how their business is run.
After much nagging and countless emails, calls and messages the faulty non operational appliance was collected with a promise that once the unit was back with them my refund would be generated And funds in my account within a total of 3days. After more following up I am now told next week.
This is totally unacceptable and pathetic. The unit was paid for in full and I have had tremendous loss due to throwing food away as a result. The incompetence of this company to act accordingly has resulted in me as a consumer having to pay the price through the festive season and over a month later still awaiting my refund.
I would not recommend this company to anyone. I have also heard of numerous other cases not documented where they have lost other customers.
Annoyed and frustrated.
This is a clear indication of how their business is run.
After much nagging and countless emails, calls and messages the faulty non operational appliance was collected with a promise that once the unit was back with them my refund would be generated And funds in my account within a total of 3days. After more following up I am now told next week.
This is totally unacceptable and pathetic. The unit was paid for in full and I have had tremendous loss due to throwing food away as a result. The incompetence of this company to act accordingly has resulted in me as a consumer having to pay the price through the festive season and over a month later still awaiting my refund.
I would not recommend this company to anyone. I have also heard of numerous other cases not documented where they have lost other customers.
Annoyed and frustrated.
RC
Remona C's update29 Jan 2020, 21:02
Reviewer Update
Makro have still not sorted this issue.
This is a clear indication of how their business is run.
After much nagging and countless emails, calls and messages the faulty non operational appliance was collected with a promise that once the unit was back with them my refund would be generated And funds in my account within a total of 3days. After more following up I am now told next week.
This is totally unacceptable and pathetic. The unit was paid for in full and I have had tremendous loss due to throwing food away as a result. The incompetence of this company to act accordingly has resulted in me as a consumer having to pay the price through the festive season and over a month later still awaiting my refund.
I would not recommend this company to anyone. I have also heard of numerous other cases not documented where they have lost other customers.
Annoyed and frustrated.
This is a clear indication of how their business is run.
After much nagging and countless emails, calls and messages the faulty non operational appliance was collected with a promise that once the unit was back with them my refund would be generated And funds in my account within a total of 3days. After more following up I am now told next week.
This is totally unacceptable and pathetic. The unit was paid for in full and I have had tremendous loss due to throwing food away as a result. The incompetence of this company to act accordingly has resulted in me as a consumer having to pay the price through the festive season and over a month later still awaiting my refund.
I would not recommend this company to anyone. I have also heard of numerous other cases not documented where they have lost other customers.
Annoyed and frustrated.