Makro pathetic service

Item: Makro
Rating: 1
Author: keshree M

I have written a review on this company regarding a purchase I have made online. Makro stated that they were sorry and would contact me. After that review I have sent emails and have received no responses, it's going to be a month since I made payment on 15 June 2020 but I am positive in the incompetence of this company and can bet my life on the fact that they wouldn't even contact me via email by then leave alone refund me. Why are these people allowed to operate. I have no choice but to go to the consumer ombudsman. I hope Makro gets shut down, there are too many unhappy customers!!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

08 Jun 2020, 08:39

Good day Keshree,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 Jun 2020, 08:39

Official