Makro Pathetic service

Item: Makro
Rating: 1
Author: Stefan G

After a month I still have not received my order. The call center is also dis-functional, either you hold for ten minutes and the call cuts or in the rare case that you actually get through they just apologise and say they will follow up which then does not happen. I even escalated to a manager who promised to give me an update, a week later no word from the Manager. Pathetic service! Definitely the last time I will order from Makro.

Helpful (0)

Replies (1)

Makro's replyOfficial

29 May 2020, 08:26

Good day Stefan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 May 2020, 08:26

Official