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Sophia E

1 reviews | Active since Jan 2020

15 Jan 2020, 13:07

Makro - pathetic service!!!!

Decided to use Makro Online services and buy an ice machine. According to the e-mail I received after I made an EFT payment (25 November 2019), that it will take between 2 to 5 working days for delivery. After 5 working day I phoned the number supp**** (***) to find out when the machine would be delivered. To my shock I was told that this machine is out of stock. According to the lady I talked to that day, Makro would refund me. After numerous e-mails in sending my banking details to them, I have not received my money!!!! Today is 15 January 2020 and there is no money in my account!!!!

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Replies (2)
Makro
Makro's reply15 Jan 2020, 16:50
Official
Good day Sophia

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please kindly note that we have received your complaint and the emails that were previously sent, could we request that you allow us to work on the order and refunds. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
SE
Sophia E's update20 Jan 2020, 08:49
Reviewer Update
Promises, promises .... MAKRO get your client service in order!!!!!

5 days after the Makro Hellopeter Team sent me an e-mail and no money ....

#$!# services!!!!

Makro Online is a no go!!!!!