Makro - Pathetic returns service (beware!)

Absolutely unacceptable service from Makro Cape Gate. Never ever buy Samsung products from Makro. I bought a R2k+ microwave and took it in to Makro in the first six months because it sounded like something is loose on the inside. They sent it in for repair and it came back the same. The problem then escalated and I took it in again.

I made the Makro returns staff switch on the microwave in the store and still had the same problem (confirmed by Makro staff) AND it now had three dents on the microwave top.

Macro just phoned me again to come and collect my microwave!!

Cannot believe the pathetic service I am getting and why they can't issue a credit for this defective and damaged (by themselves) product.

I am getting a lawyer to resolve this issue.