Makro pathetic online services

I wanted to choose NO stars but that is not an option here. Makro online have the most pathetic unreliable service you can think of. Purchased a freezer on 9 Dec'24, delivered on 13 Dec'24, damage conplaint logged on 13 Dec'24 as well. No feedback received apart from an email confirming delivery of said complaint. I had to phone on 17 Dec'24 after no response to me on my emails and little to no repsonse on whatsapp. My call got conveniently disconnected when I was expressing my unhappiness with the service and product. Then suddenly this morning there was a response on the whatsapp which sis not turn up any results whatsoever other than constantly telling me that the matter was marked with urgency and feedback will be given if available. Yes, sure! Again no solution to the problem. Apologies is not what I need, I need my product replaced! Its been a week after purchase and I cant even use my freezer! I was a 1st time Makro onkine buyer but it will surely be the last!