MAKRO ( pathetic lame excuses )

I have purchased 2 media boxes from Makro in Springfield park Durban on the 19th of July 2019. I have connected it and tried it over the weekend and the boxes freezes with a poor picture quality. I called Makro on the 22nd of July notifying them that I need them to be changed to a different brand or alternatively a refund. I was told once I opened the unit they can't change it until they send it to their suppliers. To me the above excuse is a lame and poor excuse. As a customer when I purchased both the units I was not notified of the above protocol. I knew that I can exchange it within 14 days.

I then called Makro head office and spoke to an agent notifying them the issue I had. She assured me telephonically that I can exchange the unit and she would follow it up with the store. I waited the whole day and didn't get any feedback. I then called head office on the 23rd of July and then only I was given feedback that it can't be exchanged. The agents at head office didn't even know the company protocols. Now I'm sitting with 2 units which are a few days old and can't have them exchanged or refunded. My advise to the unsuspecting customers is to read the fine print when dealing with Makro. Totally disgusted with the excuses. Furthermore I was told to call Tracy from the Springfield store. Tried calling her from yesterday and tried calling her today maybe about 10 times and I don't get a response. Spoke to the operator Nancy but still no joy. Other competitors to Makro , surely you guys would provide a much more decent unit and service to your customers.