Makro pathetic customer service with incorrect product delivery

Ordered 2 burner gas stove online. Theu delivered wrong product which was inferior quality to one ordered. The onlone platform.would not allow me to return and having waited too long i have requested MAKRO to replace my orders with the correct product.

I have to ne the one chasing and following up, 2 weeks later the problem has not been rectified or resolved.

HELP!