Makro : PATHETIC customer service and ********* behaviour, promises made and not delivered.

I have order an air-condition unit from Makro on the 26th of February 2024, on the 29th of February I call the call center to enquire as I had no update on my delivery. Upon speaking to the call centre agent Tshepso Motanetsi, he confirm the invoice detail request and promised me the unit will be delivered the following day. I received no delivery and call the call centre again on 4 March 2024, with no update response, then Matshidiso called me and fist commited to the unit being delivered before friday which will almost 2 weeks from order date. Now they can supply stock after accepting the order with stock holding on the website and accepting payment. This is pathetic service, why does the customer have to follow up just to hear one week later they have no stock and Makro chose the easy way now and want to canel my order. This is unacceptable!!!!