Makro - Pathetic Customer Service

<p>In December I purchased a Hobb from Makro, installed by a certified electrician, used it 4 times and the hobb blew. Clearly this is a factory fault as no new product, especially electrical, should default in such a short period. I took this up with Makro Strubensvalley and spoke to the manager in returns, she couldn't exchange the product and had to load a call for a technician to come out to which my concern was "Now I have to sit without a stove until you can get this resolved". She immediately phoned the call centre on which she guaranteed me that they will come out the following day, no technician the following day! On Saturday I spoke to Sandy (2IC of the store) who made excuses and advised he will provide me with feedback. Today, Monday, I have still not received feedback from Sandy. Phoned the store again today and spoke to Devin, Sandy's assistant, who couldn't assist me either with feedback as to when a technician will assist. From a customer experience perspective I will never purchase from Makro ever again due to this bad experience and as the customer having to sit on the back end. My concerns has not once been taken into consideration but they were quick to process the sale! What happended to customer service!!!!!!This is a matter between Makro and their supplier, why must I be impacted as the consumer, the product should have been exchanged and they could have faught that battle with their supplier! Clearly Makro and it's staff is to *********** to deal this that way. Well done on loosing another customer and hopefully the Ombudsman and CPA can sort this out the way I would have liked it to be dealt.</p>