MAKRO Pathetic Customer Service

Bought an item for Makro Online. Item malfunctioned. Took it back to Makro. Was told to take it home and they will arrange for the supplier to collect. Needless to say the item is still in my house...5 weeks later. After many emails and phone calls was informed this morning that they are not interested in assisting me since I bought the item more than 6 months ago and that I should take up my complaint with the supplier (who's item is still under guarantee!!) This is by far the worst customer care I've experienced in a long time and absolutely definitely my LAST online purchase from Makro. I think South Africa should know. Do NOT buy anything online from Makro...as soon as they have your money, you're on your own!!!